Returns&Refunds Policy

What is your Return & Exchange Policy?

• Please note that we can process returns and refunds only for items purchased from carplayaibox.com.
• If your car models is on our list of compatible models and the product cannot work with your car, we will guarantee a 100% refund of the product fees, after we receive the returned item without being damaged or tarnished.
• In case of no fault of the seller, if you need to return or exchange, you will be responsible for the Shipping fee and 19% of the order price, which is not less than $15.
• Expedited Express Shipping is additional service, and we won't refund the fees.
• To be eligible for a return, please contact us first support@carplayaibox.com
  

How to Return

• If you need to return or exchange an item, please contact us in a week support@carplayaibox.com
• We will respond quickly(please allow 1 to 3 business days for processing) with instructions on how to return items from your order
• Once your return is received and processed the returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the money of your refund.
• Within 7 to 14 business days after we receive your return, you can expect a refund in the same form of payment as the original purchase. It may take some time for the bank to process the refund. If you haven’t received a refund for a while, first check your bank account again, contact the credit card company or the bank for further check.
• You need to pay the shipping fee of return.

We Do Not Accept Returns or Exchanges If:

1. We don't accept exchange or return unless the item is damaged by non-human factors.
2. We don't accept an exchange if there is no sellers' fault.
3. If the returned goods are not in their original condition, including damaged, unsalable, or missing parts not caused by our company, they will not be returned or exchanged.
4. No returns or exchanges after 20 days of receiving the product.

Cancel Orders

• Generally speaking, your order will be shipped within 24 hours.
• We have multiple warehouses around the world. It will be able to cancel the order within 5 hours after placing the order, but the premise is that the package has not been shipped.
• If you want to cancel your order for some reason, you have to CONTACT US within 5 hours, providing the order number and stating the cancel reason. Our customer service team will try their best to forward your instruction to the warehouse so that they can hold the fulfillment process and be able to refund you before the parcel was shipped. Please noted that once the package is fulfilled and sent out from the warehouse, we can't cancel your order.